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Indian visa consultant company fined for mistake

November 2013, 18
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Singapore  Visa Expired
A consumer forum has directed a travel agency to pay Rs. 75,000 to a customer who found that the visa they held was not suitable for their trip. The complaint was made to the forum on behalf of Vimo James who claimed that the Akshaya India Tours company had issued them with visas to travel to Singapore over Christmas last year, however on arrival they were told their visa had already expired.
The agency was charged for the mistake and negligence for not mentioning the date of travel on the visa application form. Money spent on hotels, tickets and trips was wasted and this was charged for too. The company had simply stated that the visa was needed for 30 days but failed to mention when the trip would start.
The complainant would not have been able to rectify the mistake even if they noticed, because the bookings had been made before the visa application. The forum found that the agency had a duty to fill in the form accurately.

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