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Australia to Roll Out a New Online Service to Help Immigrants

March 2015, 09
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Australia to Roll Out a New Online Service
With the intention to help immigrants to easily access Australian immigration and other services in other than English language, the Assistant Minister for Immigration and Border Protection, Michaelia Cash announced a new Telephone interpreting service (TIS) Online system to make interpreter services more efficient.

The new TIS service was developed by the Translating and Interpreting Service (TIS National). It is an automated booking system, which permits clients and interpreters to supervise their on-site interpreter bookings from their place at any time.

Apparently, the system provides interpreters and clients with enhanced visibility of their bookings and lets them to easily update their details. And, the new system will update clients with the changes to their booking status via SMS and email notifications. 

Cash stressed that the launch of new system demonstrates the immigration department’s commitment to enhance interpreting services and job accessibility for its contracted interpreters. 

Further, she stated that Telephone interpreting is an important service for new overseas nationals and others who wish to access information in other languages. And, the new TIS Online’s web based platform paves path for a flexible and flawless booking experience and plays a key role in their commitment to digital first engagement. 

Reportedly, it is expected that the new TIS Online service will decrease the lead time that is taken currently to complete on-site interpreter booking requests and offers more better and reliable services. 

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